At IFF, the heart of our company is fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique tastes and scent.
Innovation Creation and Design is the key driver to deliver IFF Vision for the future. This position will work closely with the IC&D groups and will bring leading edge analytical tools to improve decision making, productivity and functional efficiency. The person will be tasked with supporting Digital Application projects from end-to-end. You will be part of the Flavors Innovation Creation and Design (IC&D) Digital and Portfolio team.
As a Digital Product Owner, you will:
- Drive improvement of existing application features and standardize User Experience (UX) of new projects in collaboration with relevant stakeholders.
- Understand and streamline the user experience for maximum user efficiency.
- Gather, evaluate, and articulate the needs and requirements of the IC&D applications through:
- Creating documentation on business processes.
- How process should function.
- Core elements.
- Create process flow diagrams.
- Conducting Interviews (in person or remote)
- Preparation for the interviews by writing interview guides and scripts.
- Analyze spreadsheets, organizing data, and understanding what it means.
- Identify process improvements through trends and patterns in the user’s behavioral data of the applications.
- Running collaborative workshops with cross functional teams from the area of business to understand needs, discuss and align on priorities.
- Lead validation of applications throughout the deployment process:
- Working with business users to ensure applications meet user expectations.
- Prepare communication plans and supporting content.
- Manage the testing and support of applications with super user community.
- Be a liaison through weekly meetings with UI and IT developers to collaborate and review progress and any potential risks.
- Align with Digital Project Manager on deliverables and milestones for projects.
- Define and analyze the application metrics.
- Constantly measuring application performance and utilizing findings to increase the performance of the tool/application.
- Ability to mentor junior members of the Digital team.
Required Skills:
- Excellent Communication and Interpersonal Skills
- Ability to articulate goals, expectations, and updates to both teams and stakeholders.
- Understanding users feedback, concerns, and ideas
- Ability to Empathize with users.
- Regularly communicating with stakeholders to manage their expectations.
- Problem Solving and Analytical Thinking
- Ability to identify bottlenecks and determine solutions proactively and to adjust plans based on changing project dynamics.
- Has a passion for understanding people’s needs and motivations.
- Fluent in English, additional languages preferred.
- Expertise in Excel and PowerPoint, knowledge of Invision, Miro, Jira preferred but not required.
- Working with Cross-Functional teams across the organization business users, IT developers, and UX/UI designers
- Ability to work with a variety of tools to conduct research and present those concepts to others.
Required Experience:
- Minimum 5-7+ years’ work experience in food and beverage ingredient or flavor industry preferred.
- Understanding of coding languages like HTML, CSS, and JavaScript preferred
- Degree in computer science, food science, chemistry, or a related field
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
