IFF is a global creator and manufacturer of scent, taste, nutrition, and biosciences solutions that puts the needs of our people, customers, and communities at the heart of what we do. Our Global Business Services (GBS) team is building a leading organization rooted in a culture of continuous improvement, clean process design, and adoption of the latest technology and automation innovations.
We are very excited to welcome our new Spanish Speaking Credit Control and Collections Analyst colleague in our LA team.
The role is based in our Budapest GBS (hybrid model combining office & remote work). You’ll join a team of agile, customer-focused thinkers who collaboratively solve difficult business problems.
You are required to work in afternoon shifts: from 1pm to 9:30pm.
You main role will be to contact customers, investigate status of invoices proactively. Collect invoice payment date status. Maintain SAP / collection module info, support the team with technical issues and coordination tasks. Perform Credit Limit and review analysis with Sox Compliance.
- Efficient, accurate and effective collection of receivables for an assigned portfolio of key customer accounts.
- Establishing and maintaining excellent client relationships to facilitate timely receipt of receivables while ensuring proper communication throughout the process.
- Researching and resolving discrepancies and maintaining accurate records to keep customer accounts in good standing.
- Releasing Credits and Debits for billing based on approved Dispute cases
- Create and distribute Aging report and Orders on hold report in the region.
- Monitor and follow up Reason Code on Monthly basis.
- Monitor and follow up the Credit Limit set up of customers.
- Escalating on time when needed to the proper channels
- Responding to external/internal inquiries
- Strict adherence to monthly cut off deadlines to ensure smooth closure of month and quarter.
- Ensure SOX compliance, provide evidence for audits
- Suggesting process improvements where possible
- Monitor and follow up progress on old credit and debits report of Credit Control
- To be first contact of support for technical issues dealt with IT and/or doubt of processes/reconciliation
- Organize 101 with supervisor for further escalations, instructions needed
- Other duties as ordered by the direct manager
Requirements:
- Fluent/near native in Spanish language
- Excellent English language skills
- 1-3 years of relevant experience in similar field
- Great communication skills
- A good understanding of Order to Cash cycle
- Intermediate Microsoft Office skills, with an emphasis on Excel
- Confident knowledge of SAP
- Ability to work in a fast paces environment while maintaining accuracy and providing top notch customer service
- Great customer service is essential
- Team player with a can-do-mentality
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
