This position is responsible for providing a superior level of customer support to customers and clients; answering inquiries regarding technical product information to ensure a smooth and positive experience. As part of the Technical Information Services department, this position will work with the global quality organization and regulatory teams to ensure that the information needed by our customers exists and will manage data needs as necessary to fill gaps. This position will have responsibility for ensuring that all information requests are completed according to defined service levels. The scope of the job is global, supporting one or more product lines, for the Functional Ingredients market segments.
Bachelors degree in chemistry, biology or any related science required, masters preferred
3-5 years experience food regulatory experience required
Complete customer and internal technical information (documentation) requests according to defined response policies.
Provide first line support to (internal) customers related to the request process and document content. Escalate to Subject Matter Experts where appropriate.
Keep SOP’s concerning document completion up to date.
Measure KPI’s, identify improvement needs and manage performance to the satisfaction of the business and customers. Strive for continuous improvement.
Follow trends regarding customer demands and expectations and identify the need for the expansion of available documents.
Manage the periodical review and update of standard documentation and customer documentation in coordination with customer owners.
Manage new requirements and information demands that do not align with standard response policies by escalating to internal stakeholders.
Support document automation by providing requirements and perform testing in various data platforms.
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
