What You’ll Do
- Responsible for parts sales worldwide
- Answer Parts phone calls and respond to Parts email
- Generate Parts sales orders and run credit cards transactions for Parts orders
- Assist with Parts order entry for Master Dealers as required
- Generate Parts quotes as requested by the Sales Team
- Address first-level troubleshooting and assist customers to diagnose problems and provide timely solutions, and pass customers on to the Service team when needed.
- Generate RMA documents for Customer returns & Warranty/Goodwill orders as requested by the Service department
- Document part sales/info in the CRM system under the customer’s file
- Carries out other duties as assigned
Basic Qualifications
- You have a diploma or certificate in business administration
- You have a mechanical aptitude preferably in a manufacturing environment
- You have excellent written and verbal communication skills in English and Spanish
- You can interact with a variety of individuals from different backgrounds and cultures
- You have advanced knowledge of the Salesforce Service Cloud, MS Office including Word, Excel, PowerPoint, Outlook, and strong internet research abilities
- You are familiar with Digital Sales using AI
- You have excellent organizational, and time management skills and can multi-task
- You complete work in a timely manner with accuracy and attention to detail
- You work independently with minimum supervision
- You exhibit a professional attitude and image with a commitment to quality service
- You work under pressure and maintain a calm focus during hectic periods
Who We Are
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
