The Role: We are seeking a highly skilled and versatile IT Support/Helpdesk Specialist to join our dynamic and agile IT team. This role is a hybrid position that combines the hands-on technical support responsibilities of an IT Helpdesk Technician with the strategic, systems management, and optimization duties of an IT Support Specialist. The ideal candidate will have both a strong troubleshooting ability and a comprehensive understanding of IT systems, networks, and infrastructure. You will play a critical role in maintaining, improving, and securing the organization’s IT systems while also providing technical support to end-users.

Responsibilities:

Technical Support & Troubleshooting:

Provide front-line IT support to staff by diagnosing and resolving hardware, software, and cloud service issues.
Prioritize and document incidents in our ticketing system, and ensuring tickets are resolved within a timely fashion.
Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
Provide in-depth technical support for Office365, Teams, SharePoint, Azure, OneDrive, and InTune.
Complete tasks related to Active Directory, DNS, DHCP, Group Policy, and Permissions.
Perform routine maintenance and updates on company systems to ensure optimal performance and security.
Participate in Onboarding and Offboarding employees, while helping to streamline the process across all business units.
Contribute to IT documentation and create user guides and training materials to help employees navigate IT systems more effectively.

Systems Management & Optimization:

Contribute with the installation, configuration, and maintenance of IT infrastructure including servers, networking equipment, and cloud services.
Monitor system performance and security; identify and implement improvements.
Manage system backups, recovery processes, and disaster recovery testing, both on premise and in the cloud.
Ensure compliance with IT policies and procedures, including data security and user access management.
Work closely with other IT team members on network, software, and hardware upgrades.
Monitor, identify, and troubleshoot network systems, including LAN/WAN, routers, switches, firewalls, and wireless networks.

Project Support & Strategy:

Assist in the planning and execution of IT-related projects, including system upgrades, network expansions, and software deployments.
Evaluate new technologies and provide recommendations for system improvements and upgrades.
Develop and maintain technical documentation, user manuals, and procedures for systems and processes.
Provide input on IT strategy, infrastructure planning, and budgeting.

Participate in other IT duties as appropriate and based on the overall needs of IT and the company.

Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
Proven experience in both IT support, helpdesk, and IT systems administration.
Strong knowledge of Windows operating systems (some macOS), network configurations, and hardware components.
Experience with virtualization technologies (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure).
Familiarity with IT security best practices and tools for monitoring and securing networks.
Ability to troubleshoot and resolve a wide range of technical issues efficiently.
Strong communication skills with the ability to explain technical concepts to non-technical users.

Preferred Skills:

Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified IT Professional (MCITP).
Experience with scripting languages such as PowerShell a plus.
Experience in project management or leading IT initiatives.

**Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Meati™ we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.**

Compensation: The base salary range for this role is $66,000 - $87,000 annually, which is just one aspect of our total compensation package. In addition to the salary, this position is eligible for a potential annual bonus and equity! Actual compensation may vary based on skills, experience, and location.

Benefits:

Medical, Dental, and Vision insurance at no cost to the employee (for employee-only coverage)
401K with company match
Generous Paid Time Off (PTO) and Floating Holidays
Monthly reimbursements for personal health and wellness expenses
Mental health programs at no cost
Parental Leave, Short-Term & Long-Term Disability coverage, and AD&D

Equal Employment Opportunity: Eat Meati™ is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

At Meati, we are committed to the highest quality and food safety standards. We expect our employees to comply with all relevant FDA requirements and external certifications (e.g. Kosher, Halal, etc.), where applicable.

About Eat Meati™

Based in Boulder, Colorado, Eat Meati™ is on a mission to build Good Energy™ from the ground up. We work closely with Mother Nature to cultivate the complete protein she intended — one that’s been the root of our living world for millennia. We’re connecting and empowering eaters everywhere to evolve energetically. We believe food should be simple, clean, and of course, delicious, which is why grow and nourish our mushroom root to create nutrient-rich, whole food protein everyone can enjoy. Get to know more about Meati™ at meati.com.

Our team is passionate about making the world a better place through good health and wellness, positive climate impact, and equitable access to nutrition around the world. This passion translates into the culture of our office, making Eat Meati™ a lively, enjoyable, innovative, and inclusive place to work. This is an exciting time to be a part of the Meati™ team and the growing plant-based meat category.

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IT Support Specialist