At GT’s Living Foods, LLC, we’ve stayed true to the authentic brewing process for over 25 years. Our #1 selling Kombucha is raw, organic, naturally effervescent, and handcrafted in small batches – always cultured, never compromised. We’re proud to remain a family owned & operated company. As our GT’s family continues to grow, we are deeply humbled and sincerely grateful for every moment of this journey with you.

Requirements

Experience: Minimum 4+ years of customer service experience or related job field and knowledge with distribution and or/third party logistics, retail compliance accounts, and order management
Education: Bachelor's degree in related field (preferred)
Systems: Experience with software systems (transportation management systems)

Job Description

The Account Manager helps drive accountability amongst the Customer Service team by ensuring full compliance is achieved with each Customer (on time delivery/fill rate). The Account Manager role assists Customer Service Representatives with escalated issues and resolves conflicts, with a special focus on VIP accounts. Helps achieve optimal Customer experience by liaising with cross functional teams, ensuring timely delivery of solutions according to customer needs and objectives, clearly communicating order progress, and is a trusted advisor to key accounts and customer stakeholders. Other responsibilities include Customer Service optimization, preparing account reports, maintaining, and updating customer profiles, reconciling OS&D (Overages, Shortages & Damages) reports, and supporting the Sales Team in the growth of the business.

Knowledge, Skills & Abilities

GT's Employee Experience (Benefits/Perks)

Job Details

GT's Living Foods, LLC is an Equal Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other basis protected under federal, state or local laws.

Operations & Supply Chain jobs in Los Angeles

Customer Service Account Manager