The role of a Travel Desk Executive involves managing all travel-related activities for employees within an organization
Responsibilities:
- Manage travel bookings, cancellations, and amendments for clients.
- Coordinate with airlines, hotels, and other travel partners to ensure seamless execution of itineraries.
- Provide exceptional customer service by resolving employee queries and concerns promptly.
- Handle international ticketing processes efficiently.
- Handle VIP and group bookings.
- Analyze ticketing data to identify trends and areas for improvement.
- Maintain strict confidentiality about travel plans and follow company rules regarding travel.
Desired Candidate Profile
- 0-3 years of experience in the travel industry (BPO/Call Centre/Travel Industry).
- Strong knowledge of booking systems and procedures.
- Excellent communication skills with ability to handle international calls effectively.
- Proficiency in creating customized travel using various tools Concur and BCD.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and attention to detail.
Role Details:
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
