We are a vegan fast casual restaurant concept. We offer fun, high-energy experiences- plant-
based burgers, piled high with sauce, toppings & other hearty vegan eats. Our mission is to
create enjoyable, community-oriented experiences for all people to enjoy and provide
more(vegan) options than the norm.
The Role:
The Director of Operations is responsible for architecting and caretaking daily operations
ensuring customer and team experience run as smoothly and as efficiently as possible. Working
in tandem with multiple property-level teams, the Director of Ops reports to the Chief Operations
Officer.
The role requires someone who is ready to:
- Develop and support key strategic and operational initiatives in partnership with the store
General Managers for all functions including Operations, F&B, Facilities, Events,
Marketing & Sales, IT, etc.
- Execute and develop policies, procedures, and systems for customer safety and
experience while in Slutty Vegan stores.
- Conduct and participate in regular departmental meetings sessions to ensure the highest
level of team and customer experience.
- Lead cross-functional project management and implementation.
- Troubleshoot issues effectively and commercially, balance aesthetic & brand
considerations, with viable commercial and long-term solutions and customer
satisfaction.
- Have a constant presence in the stores; Aid in the development and coaching of staff
members by being an example as a leader in the stores. Regularly practice zone
management to ensure staff, members and customers are supported in the day-to-day
restaurant activities.
Financial:
- Responsible for assessing the business on a weekly/daily basis and for providing reports
on the economic and operational state of the business.
- Develop action plans to support operational improvements which focus on optimizing
profit, maximizing margins and promoting exceptional experience(s) for customers and
staff.
- Have a clear understanding of, and the ability to manage, complex P&L statements,
developing and assisting department leaders with strategies to understand/ achieve
revenue and/or other budget targets.
- Responsible for overseeing the creation of monthly P&L reviews and critiques.
- Weekly/monthly checkbook oversight and accountability.
- Assist in the preparation of the annual budgeting and monthly forecasting processes.
Customer Experience:
- Meet with customers and discuss customer experience on a regular basis, respond to
customers issues and inquiries, as needed.
- Strategize with the General Managers to achieve KPIs, which are related to revenue,
and operational efficiency.
Facilities + Operations:
- Work closely with Senior Leadership and Property Teams to ensure all areas are
maintained to ensure orderliness, safety, and health standards compliance.
- Continuously guide the successful integration of the facilities department into all
departments.
- Oversee, and develop where needed, a preventative maintenance plan to include
tracking of maintenance lists and repairs.
- Support and guide the store teams to guarantee the restaurant at all times exceed
standards in the areas of cleanliness, tidiness, organization, and repair.
- Responsible for vendor management, ensuring each team completes regular audits, and
that cost comparisons and negotiations are conducted.
- Responsible for the management and scheduling (as needed) of all third-party
contractors.
People:
- Recruit, retain, and motivate an effective team.
- Influence and inspire a dynamic workforce.
- Explain the restaurant needs to; rely on, work with, clear the path for, and set
expectations for all team members at Slutty Vegan.
- Successfully manage people to achieve performance goals.
- Possess excellent people management skills including resolving conflict, coaching and
developing others, promoting teamwork, and performance management.
- Be prepared to shift priorities and rebalance a portfolio of work as business needs
change.
Diversity & Representation: We are committed to building and supporting diverse and
representative communities, long-term career opportunities and extends Equal Employment
Opportunities to qualified applicants and employees on an equal basis regardless of an
individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender
identity or expression, pregnancy status, marital status, military or veteran status, genetic
disposition or any other reason protected by law.
