Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their best-in-class processes and procedures. There’s many to learn from, with high-performing leaders and caring colleagues to explore ideas and ambitions with. Every day, your energy, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
1- Strategy design and execution
• Build Customer Care strategy and follow global guidelines
2 - Project management
• Identify opportunities for improvement in Customer Care and participate in projects when relevant
3 - Subject matter expertise
• Work with the customer care team on customer relationship and delivering customer experience
• Manage customer expectations and build a relationship
• Provide support for assigned customers and affiliates to meet order requirements and escalate issues with the help of the Support Office and the Control Tower
• Daily communication and collaboration with customers, operations, sales, and GBS
•Resolve requests for order changes, and issues and handle customer complaints and inquiries internally and externally
• When applicable determine corrective action with the help of the Support Office and Control Tower
• Prepare Debit and Credit notes, process quality notifications and Customer Returns
• Collect Customer Forecast, enter into tools and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings
• Ask for and act upon Customer feedback
• Maintain accurate customer records, including customer-specific information, contracts, labeling, packaging, and stock requirements
• Provide coverage and support accounts for other team members
• Know how to diffuse a difficult situation and get resolution with the customers
• Follow the New Customer/product processes
• Communication of KPI and OPI reports to customers
• Participate in Customer visits and presentations
4 - People management
• Act as coach to new Customer Care Representatives, and be available to train
5 - Benefits
- Include medical, dental, vision, and a high-matching 401k plan.
6 - Workplace
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7 - Your skills
• Knowledge of SAP and associated processes
• Microsoft Office expertise
• Demonstrated Customer Relationship Management
• Basic Inventory Management knowledge
• Understanding of Incoterms and Shipping Terminology
• Knowledge of Lean/Six Sigma, (white/yellow belt)
#LI-Hybrid
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
