In this role, you'll be the go-to expert for optimizing and supporting our suite of business-critical platforms, including Microsoft 365, SharePoint, CRM systems, and technical website operations. As companies increasingly rely on digital tools for collaboration and efficiency, you'll ensure our global team of over 600 employees can seamlessly access, utilize, and maximize our digital platforms. This is a unique opportunity to shape the digital internal and external experience of a growing global organization while working at the intersection of technology, user support, and systems administration.
The Global Digital Platform Assistant will report to the Business Unit Marketing Director and work closely with digital, global product category marketing teams, and local marketing deployers in multiple countries.
Core Job Responsibilities :
- Support and promote the use of the Microsoft 365 ecosystem (SharePoint, Teams, Stream, Planner), company intranet, Documentation Management System, and E-learning platform;
- Coordinate the use of CRM amongst sales team, train, and support marketing automation and database quality;
- Manage user access, permissions, functional support, and documentation across all digital platforms;
- Create and improve workflows, identify and implement improvements, and coordinate with IT teams on system integrations and updates;
- Provide training on platform functionalities to global teams;
- Provide logistic support for internal and external online educational sessions.
TECHNICAL SKILLS
Required
- Bachelor's degree or equivalent experience with at least 1 to 2 years of work experience
- Advanced English proficiency (written and verbal)
- Proven experience with Microsoft 365 suite, particularly SharePoint and Teams
- Proactive approach to identifying and solving issues
- Experience providing functional support and training to users
An asset
- Experience with CRM systems, preferably Microsoft Dynamics 365
- Understanding of website content management systems
- Experience working in a global, multi-cultural environment
- Additional technical certifications (Microsoft 365, SharePoint, etc.)
- Familiarity with agriculture, biotechnology, or science industries
- Additional languages are a plus
PERSONAL ABILITIES
Required
- Exceptional attention to detail and organizational skills
- Ability to work independently in a global, remote environment
- Strong communication skills with ability to explain technical concepts to non-technical users
- Demonstrated ability to manage multiple projects and priorities
- Patient and service-oriented mindset
ORGANIZATION
Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.
Lallemand Animal Nutrition is committed to optimizing animal performance and wellbeing with specific microbial product and service solutions. We develop, produce and market silage additives, probiotics, antioxidants and yeast derivatives for animal nutrition, as well as microbial solutions for animal environment. We serve all livestock markets: ruminant, swine, poultry, aquaculture as well as equine and companion animals. We like to define ourselves as a “field-led science supported” company. As such, our solutions are supported by a strong commitment to R&D and technical support with a team of experts in the field. Our solutions are marketed in over 80 countries around the world, through our own sales teams or local distributors.
Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
